Privacy Policy

This notice explains what personal information RDK Design and Build Limited collects through this website, why we collect it, how long we keep it and the rights you have. It applies to the forms on this website (quotes, consultations, contact messages, call backs and the chat assistant).

Who we are

RDK Design and Build Limited is the controller of the personal information described in this notice. We are registered in England and Wales, company number 16448263, and our registered office is 30 Chiltern Road, Sutton, England, SM2 5RD.

For any question about your personal information, or to use your rights, contact us at To be confirmed: Privacy contact email. Our registration number with the Information Commissioner’s Office (ICO) is To be confirmed: ICO registration number.

What we collect

• Details you give us in a form: your name, email address, telephone number, postcode and address, and what you tell us about your project (for example the type of work, budget, preferred start date, preferred meeting or call-back time, and your message).
• Files you attach to a quote request (drawings, photos or documents).
• Technical information: your IP address and browser details when you send a form, kept to protect the website against spam and misuse, and in the server’s access logs.

Please do not include sensitive information (for example about health) in a form or attachment.

Why we use it, and our legal basis

• To answer your enquiry, prepare a quote or arrange a consultation or call back, because you asked us to, before any contract (UK GDPR Article 6(1)(b)).
• To keep a record of enquiries and follow them up, and to protect the website and the forms against spam and abuse, in our legitimate interests (Article 6(1)(f)).

We do not use your information for marketing, we do not sell it, and we do not make decisions about you by automated means.

Who receives it

• Our staff who deal with enquiries.
• Our website hosting provider: To be confirmed: Website hosting provider and location.
• Our email provider, when we receive notifications of new enquiries and when we reply to you.
• Professional advisers or authorities, only where the law requires it.

When you visit the website, your browser also connects to Google Fonts (the typeface used on the pages) and to jsDelivr (a service that delivers the scripts the pages use), which receive your IP address to deliver these files. The office maps come from Google Maps and are loaded only if you choose “Show map”. Links to Facebook, Instagram, WhatsApp and Google reviews take you to those services, which have their own privacy policies. See our Cookie Policy.

Some of these providers may process information outside the UK. Where they do, they are responsible for using the safeguards the law requires.

How long we keep it

To be confirmed: How long enquiries are kept

Messages identified as spam are deleted automatically after a short period.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to its use, and to receive it in a portable format. To make a request, contact us at To be confirmed: Privacy contact email. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Changes to this notice

We will update this notice when the way we use personal information changes. The date at the top of the page shows when it last changed.